Warranty

Warranty

Usage warranty, 12 months

We grant all of our phones a free 12 month usage warranty. Therefor you do not need to worry about the functionality of the phone, and instead you get the safety of a new phone, with the price of a used one. Usage warranty grants:

  • Free of charge fault diagnosis
  • We will fix your phone within 24 hours of receiving it
  • Free of charge phone to borrow during maintenance

 

Satisfaction guarantee

All of our phones have a 14 day satisfaction guarantee. If you for some reason are unhappy with your purchase, you may return the product within 14 days free of charge.

 

What is not included with warranty?

TradeUp’s warranty does not cover customer caused damage, moisture damage, wear or destruction of data on the phone. Warranty will become void if the product has been serviced by a third party.